FAQ

Are the backpacks waterproof?

Carbonado backpacks are quoted with DWR, which keeps not only water, but stains and dust also at bay.

What’s the warranty?

Carbonado comes with one year warranty. 

What are the variants in colour you offer for Carbonado?

Carbonado comes only in carbon black variant. 

What are the variants in colour you offer for Carbonado GT?

Carbonado comes only in carbon black, rosso corsa and obsidian blue colour variants. 

What is the difference between Carbonado and Carbonado GT?

Carbonado is designed as everyday adventures.
Click here for detailed features. 

Carbonado GT is made for bikers/ motorcyclists with advanced features.
Click here for detailed features.

What is the size of the laptop the backpack can hold?

Both Carbonado and Carbonado GT have two laptop compartments. One compartment will hold 15.3inch laptop and another will hold 17inch laptop.

What is the size laptop the laptop sleeve organiser can hold?

The laptop sleeve organiser can hold a 14 inch laptop.

Can Carbonado be used for everyday commute?

Yes, it is perfect for everyday use as well as for travel. Carbonado has sufficient storage space for your daily gear and travel needs.

Where are our products manufactured?

The backpacks will be manufactured in Bangalore.

What material is used in manufacturing the hardshell of the backpack? What is different about it?

The material used in manufacturing the backpack is Polycarbonate. It is harder and stronger than other materials and can take on impacts easily. 

How much does the backpack weigh?

    The composite weight of the backpack

             –   Actual weight – 1150 grams

             –   Feels like – 575 Grams 

What is the return/replacement policy?

If any defective unit is delivered, the replacement will be done within 7 days.

The company shall bear the product’s return cost.

Note: Returns/ replacement are not valid for damages resulting from accident, improper repair, and loss of components or accessories by the user.

When will the backpack be delivered? How do we track them?

Estimated time to ship an order is 3 to 4 weeks from the date of order. 

If I have more questions, whom do I contact?

You can either write to us at Support@carbonado.in  

or 

you can call us @ 08037995708